How are the professionals verified? ↓
Every professional on Kroovo undergoes a stringent vetting process. We manually cross-check their credentials against the official registers of ICAI, ICWAI, and other recognized professional bodies to guarantee 100% authenticity.
How does billing work? ↓
Kroovo operates with a 'No Hidden Charges' policy. You pay a simple, transparent fee upfront for each consultation, regardless of the duration. No complex timers or surcharges.
Can I share documents during the call? ↓
Yes. You can securely share documents directly with the expert via WhatsApp or Email prior to or during your session.
Is my financial data safe? ↓
Absolutely. All consultations are conducted via secure platforms like WhatsApp Video or Google Meet. Kroovo does not store your sensitive financial documents; all data is shared directly and confidentially via Email or WhatsApp between you and your verified expert.
Can I talk to the same expert again? ↓
Yes. Every consultation generates a unique Expert Code. You can use this code in the search bar later to check that specific professional's real-time availability for a follow-up.
Is the advice legally binding? ↓
Kroovo experts provide professional advisory based on the data shared. While highly accurate, these sessions are for advisory purposes. For official legal opinions or representation, you can request a formal engagement letter from the expert.
What is the "Free Follow-up" policy? ↓
Every consultation comes with a peace-of-mind guarantee. You can reach out to your expert directly via WhatsApp or Email for free for up to 7 days after the session (maximum 10 messages), whichever comes earlier. This ensures you have total clarity on the advice provided.
What if my query isn't resolved? ↓
Our goal is clarity. If you're not satisfied with the expert's depth of answer, you can request a review. If we find the consultation didn't meet our quality standards, we will arrange a complimentary session with a different expert.